S-Data — Sales, market & customer
After-sales service, contact centre & support (Service)
Customer requests get lost, and a bad after-sales experience kills the next purchase.
Hoorad is the official sales representative of S-Data.
The sales & profit problem
Customer requests get lost, and a bad after-sales experience kills the next purchase.
How it helps
- Requests from all channels with priority and SLA
- Warranty, service contracts and field technicians
- Knowledge base and satisfaction surveys
- Contact-reason analysis
Who it fits
Companies with after-sales service, warranties or a contact centre.
What improves and how it is measured
Satisfaction and retention; measured by resolution time and satisfaction.
Description based on the vendor's official information, rewritten by Hoorad.
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